It is Falguni Mather Integrative Therapy Limited’s (“FMITL”) policy to respect your privacy and comply with any applicable law and regulations regarding any personal information we may collect about you and protection of the same, including across our websites, https://falgunimather.com and https://falgunimather.com (the “Website”) whichever the case may be.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service, which is subject to you accepting and using cookies which allows us to improve our services for a better experience for you.
This policy is effective as of 16 October 2021.
Last updated: 11 December 2021
Information We Collect
Information we collect falls into one of two categories: ‘voluntarily provided’ information and ‘automatically collected’ information.
‘Voluntarily provided’ information refers to any information you knowingly and actively provide to us when using, attending participating in any of our services, meetings, events, and promotions.
‘Automatically collected’ information refers to any information automatically sent by your devices in the course of accessing our products and services or data which is collected using cookies.
When you visit the Website, our servers may automatically log the standard data provided by your web browser It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the Website, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons. Needless to say, any such data is protected using various softwares and hardware equipment. At FMITL we ensure that the data and information that you trust us with, or which we acquire, is encrypted, non-disclosable (unless as may be specified in this Policy) and is stored in a manner which prevents theft and unauthorized access. The same is dealt with hereunder.
When you visit the Website and/or utilize and access our services, or book a session with us, we may automatically may be privy to and therefore, collect certain data about your device, such as:
Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
We may ask for personal information — for example, when you subscribe to our newsletter, or book your session with us, or when you browse through the Website, or when you contact us — which may include one or more of the following:
- Phone/mobile number
- Any other data which may be required
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance we only collect personal information that is reasonably necessary to provide our services to you. A pristine example shall be: for when the Client books their first session with us, we require certain details to be provided to us so we are able to enhance, perform and render our services accordingly. Access and availability of any such data, including through cookies, allows us to swiftly gather your details and schedule a session immediately.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
- Sign up to receive updates from us via email or social media channels
- Use a mobile device or web browser to access our content
- Contact us via email, social media, or on any similar technologies
- When you mention us on social media
- Book your first session with us
- Visit our Website and review our content and information
- Access certain events and/or meetings
We may collect, hold, use and disclose information for the following purposes, and any personal information received via the Website will not be further processed in a manner that is incompatible with these purposes:
- to provide you with our platform’s core features and services
- to contact and communicate with you
- for internal record keeping and administrative purposes
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use the Website to improve the same and your experience on it.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within reasonably commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security. In the event of any breach or violation thereof, we shall immediately inform you of the same via e-mail. However, we undertake stringent and prudent measures in order to ensure the safety of your data and your privacy.
In connection with the above, we at FMITL cannot be held responsible for any fake, incorrect or incomplete data provided by you. You are requested to and responsible for providing data which solely pertains to you and not anybody else. You shall be responsible for the accuracy and genuineness of the information and data provided by you. Furthermore, at the time of booking a session, signing up for a newsletter or any other activity in relation to the Website and our services, please ensure that you use passcodes which are unique and indistinguishable. The aforesaid will provide for an extra blanket of protection to your personal information.
How Long We Keep Your Personal Information
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes or for any reason as may be required in accordance with applicable laws and regulations.
We are desirous of providing our services across the board, despite age. However, in the event a child, young adult or teenager may access our Website and our services, with the consent of a legal guardian. Therefore, it is your responsibility and undertaking that at the time of signing up, usage of Website, booking of sessions, a child is accompanied by a guardian and their consent respectively. We reserve the right to additionally request for a unique identification number so we may ascertain the same.
Disclosure of Personal Information to Third Parties
All information provided by you is kept confidential. In certain situations, at provided hereunder, we may be required to disclose some information, however, we shall inform you of the same and undertake efforts to ensure that only the information which is required is disclosed. We may disclose personal information to:
- third-party service providers which may be linked to our Website to provide us with services as requested by us, for the purpose of enabling them to provide their services including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing providers, professional advisors, and payment systems operators
- credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
- courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights, however, we shall undertake our best, reasonable, efforts to disclose only the information as may be required and swiftly close the matter
- third parties, including agents or sub-contractors who assist us in providing information, products, services, or direct marketing to you
Third parties we currently use include:
- Google Analytics
- Acuity Scheduling
Your Rights and Controlling Your Personal Information
Your choice: By providing personal information to us, you understand we will collect, hold, use, and retain your personal information in accordance with this Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of the Website and our ability to adequately provide you with our services. In the event any information is unreasonable withheld, incorrect, incomplete or dishonest, we cannot be held liable for any reason whatsoever. We do not take responsibility for any dissatisfaction of services provided, or lack of, in the event of any incomplete, incorrect or dishonest information provided to us.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us and that you will be responsible for ensuring the accurateness and genuineness of any such information provided thereof.
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may, at any time, request details of the personal information that we hold about you. Such information shall be provided to you within a period of time as determined by us.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this Policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
We use, or may use, ‘cookies’ to collect information about you and your activity across our site. A cookie is a small piece of data that the Website stores, or may store, on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified or are using in order for us to enhance and improve our facilities and services being offered.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices. You are hereby requested to ensure you read and understand every such policy and terms of the sites you visit externally. Any service provider engaged by us will be monitored by us in accordance with the clauses of this Policy.
Changes to This Policy
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Additional Disclosures for General Data Protection Regulation (GDPR) Compliance (EU)
Data Controller / Data Processor
The GDPR distinguishes between organisations that process personal information for their own purposes (known as “data controllers”) and organizations that process personal information on behalf of other organizations (known as “data processors”). We, Falguni Mather Integrative Therapy Limited, located at the address provided in our Contact Us section, are a Data Controller with respect to the personal information you provide to us.
Legal Bases for Processing Your Personal Information
We will only collect and use your personal information when we have a legal right to do so. In which case, we will collect and use your personal information lawfully, fairly and in a transparent manner. If we seek your consent to process your personal information, and you are under 13 years of age, we will seek your parent or legal guardian’s consent to process your personal information for that specific purpose.
Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:
CONSENT FROM YOU
Where, when and if, you give us consent to collect and use your personal information for a specific purpose, you may withdraw your consent at any time using the facilities we provide and promptly inform us by contacting us at the Contact Us information provided hereunder; however this will not affect any use of your information that has already taken place. You may consent to providing your email address for the purpose of receiving marketing emails from us. While you may unsubscribe at any time, we cannot recall any email we have already sent. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this Policy.
PERFORMANCE OF A CONTRACT OR TRANSACTION
Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you contact us with an enquiry, we may require personal information such as your name and contact details in order to respond.
OUR LEGITIMATE INTERESTS
Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services which inter alia include, but are not limited to, research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.
COMPLIANCE WITH LAW
International Transfers Outside of the European Economic Area (EEA)
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.
Your Rights and Controlling Your Personal Information
Restrict: You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.
Objecting to processing: You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we, with support from you, must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.
Data portability: You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may also have the right to request that we transfer this personal information to a third party.
Deletion: You may have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request. If you terminate or delete your account, we will delete your personal information within 15 days of the deletion of your account. Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like certain profile information and public comments, even after you have deleted the information from our services or deactivated your account.
Additional Disclosures for California Compliance (US)
Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations, in the event we do, for their marketing purposes.
Do Not Track
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time we do not respond to browser “Do Not Track” signals.
Cookies and Pixels
CCPA-permitted financial incentives
In accordance with your right to non-discrimination, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels for the goods or services we provide.
Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information and we will provide written terms that describe clearly the nature of such an offer. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
California Notice of Collection
In the past 12 months, we have collected the following categories of personal information enumerated in the California Consumer Privacy Act:
Identifiers, such as name, email address, phone number account name, IP address, and an ID or number assigned to your account.
Customer records such as billing and shipping address, and credit or debit card data.
For more information on information we collect, including the sources we receive information from, review the “Information We Collect” section. We collect and use these categories of personal information for the business purposes described in the “Collection and Use of Information” section, including to provide and manage our Service.
Right to Know and Delete
If you are a California resident, you have rights to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:
The categories of personal information we have collected about you;
The categories of sources from which the personal information was collected;
The categories of personal information about you we disclosed for a business purpose or sold;
The categories of third parties to whom the personal information was disclosed for a business purpose or sold;
The business or commercial purpose for collecting or selling the personal information; and
The specific pieces of personal information we have collected about you.
Shine the Light
If you are a California resident, in addition to the rights discussed above, you have the right to request information from us regarding the manner in which we share certain personal information as defined by California’s “Shine the Light” with third parties and affiliates for their own direct marketing purposes.
For any questions or concerns regarding your privacy, you may contact us using the following details:
Falguni Mather Integrative Therapy Limited